Effective Date: August 25, 2026
Business Name: Bestta Buyers Agent (“we”, “us”, or “our”)
Website: https://bestta-signature.com.au
At Bestta Buyers Agent, we are committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, submit lead forms, or interact with our digital advertising campaigns (including Meta/Facebook Lead Ads).
We operate in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information necessary to provide our buyers agency services, respond to inquiries, and deliver tailored property solutions.
A. Information You Provide Directly:
- Contact Details: Full name, email address, phone number, and location.
- Property Preferences: Target suburbs, budget range, property types, and investment goals.
- Form Submissions: Information submitted via our website contact forms, booking tools, or Meta Lead Generation Ad forms.
B. Information Collected Automatically:
- Website Analytics & Tracking: IP address, browser type, device details, and pages visited.
- Cookies & Meta Pixel: We use cookies, Meta (Facebook) Pixels, and conversion tracking tools to measure ad effectiveness and show relevant property content to interested users.
2. How We Use Your Information
We use the information we collect for the following business purposes:
- To respond to your inquiries and schedule strategy calls.
- To provide buyer representation, property sourcing, and negotiation services.
- To send market reports, property insights, and marketing communications (where you have consented or requested information).
- To optimize our Meta (Facebook & Instagram) advertising campaigns and measure website performance.
- To comply with legal and regulatory obligations.
3. Disclosure of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only with trusted third parties who assist us in operating our business, including:
- Service Providers: CRM software platforms, email marketing software, and IT hosting services.
- Digital Advertising Partners: Meta (Facebook/Instagram) and Google for lead generation, retargeting, and analytics.
- Legal Authorities: Where required by law, court order, or regulatory bodies.
4. Meta (Facebook) Lead Ads & Tracking
When you submit your contact details via a Meta Lead Ad, your information is transmitted to us to fulfill your request for property advice or downloadable guides. By submitting a form, you consent to being contacted by Bestta Buyers Agent via phone, email, or SMS regarding your property inquiry. You may opt out of receiving promotional content at any time using the unsubscribe link in our emails.
5. Data Security & Retention
We take all reasonable security measures—including encrypted databases, secure storage, and strict access controls—to protect your personal information from loss, unauthorized access, or misuse. We retain personal information only for as long as necessary to fulfill business purposes or legal requirements.
6. Your Rights & Access
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to any out-of-date or inaccurate information.
- Request the deletion of your personal data from our systems (subject to legal obligations).
- Opt out of direct marketing communications at any time.
7. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our team:
- Business Name: Bestta Buyers Agent
- Email: info@bestta-signature.com.au
- Phone: 0416 350 177
- Address: Brisbane, Queensland, Australia